As with any new tool, there are lots of questions. Here's a quick look at the most frequently asked.

What is the StarSCAN™ diagnostic tool?

Why is the StarSCAN diagnostic tool necessary?

Why is Chrysler switching to Controller Area Network (CAN)?

Why doesn't my DRB III® work properly with CAN vehicles?

With what vehicles does StarSCAN work?

Will I still need my DRB III®?

Is StarSCAN an "essential" tool?

How does the user interface compare to that of the DRB III®?

How do I navigate the StarSCAN diagnostic tool?

How is StarSCAN powered?

Why does StarSCAN use a battery?

Where will I get updates for StarSCAN?

Is the tool's screen readable in bright light?

Where can I get more information?

 

What is the StarSCAN™ diagnostic tool?
The StarSCAN Diagnostic Scan Tool is an electronic service tool produced by the Chrysler Corporation.

back to top

Why is the StarSCAN diagnostic tool necessary?
Future Chrysler Group vehicles require capabilities that the DRB III is simply unable to deliver. With Chrysler's introduction of CAN, a communication protocol for the 2004 model year Durango, a new scan tool with advanced hardware and robust new technologies became necessary.

back to top

Why is Chrysler switching to Controller Area Network (CAN)?
The worldwide automotive industry worked for many years to develop standards for in-vehicle networking. CAN's robust error-handling capabilities coupled with its error- detection capabilities made it the natural choice to become that standard.

back to top

Why doesn't my DRB III® work properly with CAN vehicles?
Only StarSCAN tool should be used with Chrysler Group CAN-equipped vehicles.

back to top

With what vehicles does StarSCAN work?
The StarSCAN scan tool primarily works with CAN-equipped vehicles. A 'Vehicle to Diagnostic Tool Reference Chart' is available under the Download Center.

back to top

Will I still need my DRB III®?
Yes, since StarSCAN will communicate only with CAN-equipped vehicles. In the future, StarSCAN will support both new and legacy vehicles.

back to top

Is StarSCAN an "essential" tool?
Yes. The change to CAN requires StarSCAN to diagnose new Chrysler Group vehicles.

back to top

How does the user interface compare to that of the DRB III®?
The DRB III employed a textbased menu system divided by content. StarSCAN's system focuses on tasks commonly performed by the technician. Those performed routinely get the highest visibility, enabling the technician to do the job as quickly and easily as possible. StarSCAN's larger screen also displays images, graphs, and colors in a way that the DRB III could not.

back to top

How do I navigate the StarSCAN diagnostic tool?
You can use the touch screen, the keypad, or a combination. Both modes are available to accommodate the personal preferences.

back to top

How is StarSCAN powered?
Power is supplied tool through the vehicle, an external transformer, or the internal battery.

back to top

Why does StarSCAN use a battery?
The battery allows the tool to remain operative between vehicle sessions and recharges when connected to a vehicle or an external power supply.

back to top

Where will I get updates for StarSCAN?
Tool updates, provided as part of an annual diagnostic software support agreement, are performed through shipments of CD-ROMs and on the Internet.

back to top

Is the tool's screen readable in bright light?
Contrast controls ensure that the screen is readable even in direct sunlight.

back to top

Where can I get more information?
StarSCAN scan was featured in the December 2002 and July 2003 MasterTech videos. Information is also published regularly in the MasterTech Newsletter, the Star News, and compact mailings.

back to top

 

 

Legal Notices & Terms Copyright © 1998-2005 Chrysler. All rights reserved. StarMOBILE and StarSCAN are trademarks of Chrysler Corporation.